REFUND POLICY
USA Domestic Orders
Cancellation Policy:
1. In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched
2. You can request your order cancellation through email: info@snailtrail-tech.com
Refund Policy:
1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at info@snailtrail-tech.com mentioning your Order ID. The replacement will be issued to you with no additional cost
2. Shipping and COD charges are non refundable
3. Raise your return request within 10 days of receiving the shipment through email: info@snailtrail-tech.com. If you receive any defective product, do contact us immediately by mailing us at info@snailtrail-tech.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product
4. If you have to cancel an order, please do so before your order is shipped
5. If you cancel your order before it has been shipped, we will refund the entire amount
6. The shipping charges for sending the products back has to be borne by the customer
7. The amount refunded to you would be only for the products not the shipping charges
8. If you do opt for a credit note, you cannot en-cash it later
Exchange Policy:
1. Due to health concern, we don't receive parcels during the pandemic period
Cancellation Policy:
1. In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched
2. You can request your order cancellation through email: info@snailtrail-tech.com
Refund Policy:
1. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at info@snailtrail-tech.com mentioning your Order ID. The replacement will be issued to you with no additional cost
2. Shipping and COD charges are non refundable
3. Raise your return request within 10 days of receiving the shipment through email: info@snailtrail-tech.com. If you receive any defective product, do contact us immediately by mailing us at info@snailtrail-tech.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product
4. If you have to cancel an order, please do so before your order is shipped
5. If you cancel your order before it has been shipped, we will refund the entire amount
6. The shipping charges for sending the products back has to be borne by the customer
7. The amount refunded to you would be only for the products not the shipping charges
8. If you do opt for a credit note, you cannot en-cash it later
Exchange Policy:
1. Due to health concern, we don't receive parcels during the pandemic period
